CITIE Steering Minutes
December 12, 2001
211 TelCom Bldg.

Members present: Mike Pickett, Landen Bain, Michael Baptiste, David Brady, Roger Loyd, Lynne O'Brien, Bob Thompson, Lee Willard, Robert Wolpert, Melissa Mills, Julie Garrison for Pat Thibodeau, and Jen Vizas for Ginny Cake
Guest: Pam Jones

Mike Pickett opened the meeting on Wednesday, December 12, 2001 stating some responses have been received from the request to send the top 3-4 academic technology initiatives steering members think should be addressed this coming year. Please send your ideas to Mike if you haven't already done so. Mike stated Jen Vizas will be giving us more information surrounding residential computing support, computer lab support, desktop support and technology training and education support.

Jen Vizas distributed the Draft Student Technology Support Initiatives Executive Summary. She stated that it was a summary of our proposed student support initiatives, implementation plan and timeline. There is an attempt to weave these initiatives into our current service delivery and the OIT planning processes.

Appendix A - Proposed Implementation Plan and Timeline consists of a number of initiatives that will lay the groundwork for the development of a comprehensive student technology support model. This phase includes Residential Computing Support and Computer Lab Support.

Phase 1 of the Residential Computing Support Project is the RTC
(residential technology consultant) Program creates a peer-to-peer
support structure by launching the program in 3 residential communities in year one. Jen stated we will work with Larry Moneta, Student Affairs, to identify the most appropriate locations. A challenge will be attracting skilled, enthused student employees to the program.

Robert Wolpert discussed using favorable room selection as a benefit. If RA's decide to leave the program, they are moved to a less desirable location. Jen stated we will investigate this possibility.

Jen continued the discussion describing the second initiative in Phase 1 - Computer Lab Support designed to incorporate programs into the existing lab upgrade schedule and approval process. RTC's will normally work 20 to 25 hours per week. During the first of the
semester, they will work 15 to 20 hours per week to make sure they are not overloaded. If problems arise, OIT second and third level support will be called upon. We want to teach students leadership skills and have them enjoy their experience. There is a more extensive plan in place and we can go into details at a later meeting if desired. Some funding to support this initiative is being looked at from SWAT and Desktop Support.

Relocating computers from the 130 North Computer lab into the
residential computer labs was discussed. 130 North is an OIT
computer lab that is not heavily used by students, however, some
classes are held there. Melissa Mills stated that converting it into an
ICC lab would be expensive with changing the acoustics, wiring, and the work space. Mike stated Academic Sponsors would need to decide if there is money to be spent.

There was a discussion about computer labs with rows verses
collaborative workspaces. A need for teaching spaces like room 130
was expressed by faculty. We need to determine what the faculty want and what students need. Jen stated: OIT labs are not set up as instructional classrooms. We hear from students, more PC
environments in public places are needed. We need computer labs in place to better serve the West Campus community.

Robert Wolpert discussed kiosks and developing a prototype in 2002 like Fuqua. Jen stated we are working with Bryan Center to install kiosks systems. David Ferriero stated very interested in this for new Perkins.

OIT is working with Office Products to identify location for multi-function printing capabilities and explore additional support opportunities to provide on-demand printing capabilities, print release stations and data collection. Pros and cons of cost recovery were discussed.

Advanced Desktop Support: To support the Duke Advantage Program, OIT will need to extend support through a service center. We'd like to locate it centrally on campus (e.g. Bryan Center). OIT is planning this together with Duke Computer Repair. Jen would like to find location where OIT customer service representatives and computer repair staff can be all together and create a walk-up environment. It would advantageous to have second and third level support in the same location

Student Technology Training: Jen noted that working with Dean
Thompson we need to continue to identify ways students utilize
technology in their coursework and develop just-in-time training
workshops. Jen stated we are looking at ways to motivate students to attend. OIT is working with faculty to setup technology training.
Examples include student classes in Adobe Illustrator and PageMaker for Art & Art History, and Dreamweaver for Education.

Dean Thompson stated he had asked Robert Wolpert to chair a faculty committee to look at the array of skills needed by students. Dean Thompson stated now is the time to begin thinking about tracking training needs to identify training modules.

David Ferriero suggested incorporating student training with existing training at libraries. He noted that with writing assignments, unless there is a real live use for the skill, it makes no sense. The students need to use the skill right away. Jen thanked David for allowing OIT to use space for training programs.

Jen: Expand the RTC program into the remaining residential
communities on West Campus and Trent. Phase III we will begin rolling out the RTC program on central and west campuses.

Mike stated this is really starting to come together. The next steps are taking the proposals to the sponsors and finding the money to take on the initiatives.

In preparation for presentation to the Academic Sponsors group,
Landen Bain made a motion that the CITIE Initiative - Student
Technology Support Initiatives Executive Summary Draft, December
12, 2001 be voted on by the CITIE Steering group for acceptance or
rejection.

Mike reviewed the changes or additions he had heard to the document:

1. Robert Wolpert asked that we find a way to identify students who wished to help who were not formally identified as RTC's.
2. Melissa noted that Arts & Sciences not budgeted to equip the lab in North 130.
3. Robert Wolpert concerned about printing cost recovery, worried that there would be a chilling effect on academics.
4. There was feedback from Melissa on what Arts & Sciences was
doing in these areas.
5. Dean Thompson asked Robert Wolpert to chair a faculty committee on Student IT Core Competencies
The motion to vote on sending the Draft Proposal dated December 12, 2001 to the Academic Sponsors was unanimously approved.
The steering group decided to cancel the Wednesday, January 9, 2002 meeting and reconvene on Wednesday, January 23 at 9:00 until 10:30 a.m. Peter Lange is scheduled to attend the next meeting.