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Discussion papers:
Student service and support
Please select a paper from the list below.
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The CITIE initiative will integrate the use of technology
into the pedagogical, research and social environments
of Duke students. The initiative will also enhance and
increase the value of a Duke education by providing students
with the technological, research, and collaborative skills
necessary in today’s workplace.
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Technology has become a central ingredient in the
life of a Duke student. This can be seen in the implementation
of BlackBoard and SISS, as well as the creation of
academic programs developed to prepare students for
an increasingly digital future. OIT is partnering
with groups such as the Center for Instructional Technology
(CIT), the Center for Teaching Learning and Writing
(CTLW), Arts and Sciences, and student development
organizations to identify the technology needs and
to implement services and support accordingly.
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Key to the success of the CITIE initiative is creating
and implementing a strong student technology support
model, this model must provide enough flexibility
to handle the changes that frequently occur in such
a technology-rich environment. This paper outlines
the current student technology support process,
key areas for increased support, and the recommended
student technology support model.
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