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Departmental Support
Lynn Van Scoyoc:: 9 a.m.-5 p.m., Monday-Friday, lmv@acpub.duke.edu,
660-4323, 323 Perkins Library
John Rattliff: hours TBA, johnr@acpub.duke.edu
Vladi Ivanov: hours TBA, vdi@acpub.duke.edu
OIT Help Desk:
Phone: 684-2200; Email: help@oit.duke.edu
Self Help: in alphabetical order
Compressed or encoded files : If contents of file start with "begin": right-click
on file name and select "decode"; if file name ends with .zip: use winzip
to extract files
Dial into DukeNet from home: Configuration
instructions
E-mail: Forward
my e-mail; Vacation
message
IBM Internet Access for
Duke
Print problems, check the following:1. Which printer was selected -
room 317 network printer (polihp5si), room 301 network printer (polihp3si);
2. Print queue - if your job is there do not send again; 3.
Which tray/type of paper is selected - select automatic for plain paper
in room 317, if A4 is selected delete print job and reformat document for
letter size; 4. Printer display panel - if blank turn on power, if red
light is flashing see error message on panel, if ready light is on and
nothing is printing or spooling, see one of the consultants under Departmental
Support
Scanner; Full page scanner in computer lab (317 Perkins) for images and
text. Log into network from computer to the left of the scanner,
double-click on the scanner folder, select photo paint for images or omnipage
for text.
Site
License Software
Software
Price List - Duke Computer Store
Software Training: Arts and Sciences Computing
Workshops; HTML
for People Who Want to Learn; Training
and Organizational Development
Teaching Resources: Using
e-mail lists and news; Cynthia Sulzberger Interactive Learning
Lab
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