D e b r a h   S u g g s

June 2007 to present

Senior Analyst, IT Office of Information Technology Shared Services and Infrastructure, Duke University.
Technical lead for the Macintosh server infrastructure.
Coordinator of the operating system Tech Leads.
Meeting coordinator for the Duke Mac Administrators Group
Systems administrator for
* DukeStream and DukeStream Pro
* DukeCapture
* OIT public labs server and Duke iTunes U authentication gateway
* SharePoint application technical owner
Staff Development committee

March 1997 to 2007

Analyst 1 (aka User Services Specialist) Office of Information Technology, Duke University.
Systems administrator for
* DukeStream and DukeStream Pro
* DukeCapture
* OIT public labs server and Duke iTunes U authentication gateway
Provided third-level technical support to the Duke University community.

December 1995 to March 1997

Training Representative Computer Information Systems Team, Perkins Library, Duke University. Developing and implementing the training program for library staff as well as providing software support for supported applications on both Macintosh, Windows, and DOS platforms.

October 1993 to November 1995

Computer Software Specialist Computer Information Systems Team, Perkins Library, Duke University. Provide software support on Macintosh, Windows, DOS, and Netware platforms for the library staff. Maintain the library's two-hundred-fifty users cc:Mail system.

January 1991 to September 1993

Library Assistant Acquisitions and Serials and Cataloging Departments, Perkins Library, Duke University. Provide computer support to the technical services areas of the library including hardware repair, network wiring shortages, and software training and assistance. Provide secretarial support the department heads.

June 1989 to December 1990

Data Entry Clerk Medical Private Diagnostic Clinic, Duke University Medical Center. Processed patient payments and Blue Cross/Blue Shield Duke Health System insurance claims.

August 1986 to June 1988

First Grade Teacher Liberty Christian School. Provided basic mathematic and reading skills to approximately sixty students.

June 1987 to August 1987

Kelly Temporary Services Blue Cross/Blue Shield of North Carolina. Processed subscriber-submitted claims.

June 1988 to August 1988

Kelly Temporary Services GTE. Provided data-entry services to update paper records.

1983-1986

Southeastern Free Will Baptist College. Bachelor of Arts, Teacher Education

1982-1983

Pensacola Christian College, Pensacola, Florida. Elementary Education

Fall 1997

Windows NT Server

January 1998

MacWorld Expo

March 1999

Lotus Notes Introduction and Support

October 1999

Lotus Notes Application Development 1

January 1999

MacWorld Expo

January 1999

Lotusphere

January 2000

Lotusphere

July 2000

MacWorld Expo

July 2000

Dreamweaver and Fireworks Introduction

Summer 1999

MacWorld

September 2002

Mac OS X Server Administration

Summer 2003

Apple WWDC Conference

Summer 2004

Apple WWDC Conference

Summer 2004

Apple WWDC Conference

Summer 2005

Apple WWDC Conference

December 2005

LISA Conference

Summer 2006

Apple WWDC Conference

Summer 2007

Apple WWDC Conference

Summer 2008

ITIL Version 3 Foundation certification

Continuing

Participant in Lynda.com online training including
* Microsoft Office SharePoint Server 2007
* MySQL
* Drupal

Mac OS X 10.0 - 10.6
Adobe Photoshop
Adobe Premiere
Adobe Pagemaker
Apple Compressor
AppleScript
iChat
iLife

iWork
AutoDesk Cleaner
BBEdit
FastTrack
Firefox
Microsoft Excel
Microsoft PowerPoint
Microsoft Word

Omniplan
Mulberry
Remedy
Remote Desktop
Safari

Macintosh Server

Server 10.1 - 10.6
Apache
Files Services (AFP)
Firewall
KeyServer
Lasso

Lectopia (Echo360)
NetBoot/NetInstall
net-snmp
Open Directory
QuickTime Streaming Server
Server Admin

TSM
Windows services (PDC/SMB)
Xraid setup
Xserve Hardware
MySQL

AFS
bash scripting
cyrshell

Novell Netware 3.11
TCP/IP
UNIX

Limited Ruby on Rails
Microsoft SharePoint Server
HTML

Macintosh Server Tech Lead

Macintosh monitoring
DukeStream (personal)

jabber

CSI Routine procedures documentation

OIT Public labs Macitosh image upgrade

Confluence Introduction training

Mac OS Leopard beta testing

1995

Troubleshooting Guide published at Perkins Library

1996

Researcher for Mac Web Server Book

1997

Technical Editor for the Mac OS 8 Book (author Mark Bell)

1998

Authored appendices A and B of BBEdit for Macintosh (author Mark Bell)

1998

Co-authored The Mac OS 8.5 Black Book with Mark Bell (published by Coriolis)

1999

Technical Editor for the Mac OS 8.6 Book (author Mark Bell)

2000

Technical Editor for the Mac OS 9 Book (author Mark Bell)

2000

Co-authored The Mac OS 9.1 Black Book with Mark Bell (published by Coriolis)

2001

Co-author The Mac OS X Black Book with Mark Bell (published by Coriolis)