Help Desk Location: Room A141, LSRC |Hours: Mon - Fri 9 a.m. - 5 p.m.
Phone: 919-613-8148; Email: IT@nicholas.duke.edu
Service Desk Location: The Link in Perkins Library (http: //map.duke.edu/); DUNK: http: //dunk.duke.edu/
Hours: Mon-Th, 8 a.m. - midnight; Fri, 8 a.m. - 5 p.m.Sat, noon - 4 p.m.; Sun, 3 p.m. - midnight
Phone: 919-684-2200; Email: help@oit.duke.edu;See http: //oit.duke.edu/help/ for more details.
ACCOUNT MANAGEMENT
Activate Duke NetID: https: //webacct.acpub.duke.edu/online/activate/
Manage NetID password and email alias: http: //oit.duke.edu/selfservice/
ALERTS at DUKE: http: //emergency.duke.edu/
ALERTS in IT: http:
//oit.duke.edu/service-outages/rss.php
BACKUPS: Suggested strategy: http: //oit.duke.edu/comp-print/storage/
CONNECT TO NETWORK
Select DUKE wireless network when connecting your laptop or other mobile devices to the internet.
VISITOR is for non-Duke friends and family.Manage your network registration: http: //netreg.duke.edu/netreg
COMPUTER LABS | physical and virtual
Nicholas IT Computer Labs: A153, A106, and A314 in LSRC
OIT Public Clusters: http: //oit.duke.edu/comp-print/labs/locations, e.g. Perkins Library and Old Chem 01
Virtual Computer Lab: http: //vcl.oit.duke.edu computer images with specialized software available anywhere; NOTE: in IE9 click compatibility button if no list of images
COMPUTER PURCHASES & REPAIRS
Duke Computer Store: http: //www.dukestores.duke.edu/cpustore | Back-to-School Bundles & Supplies
Duke Computer Repair (& Dell, Apple, Lenovo warranty service): http: //www.dukestores.duke.edu/cpufix
COURSES | Blackboard and Sakai: http: //courses.duke.edu
EMAIL=Exchange: http:
//exchange.oit.duke.edu | also use for calendar & contacts
FILE STORAGE:
OIT and Nicholas Computers in labs have directories mapped to drives H and P.
This is your AFS Space and is also accessible via WebDAVs: http:
//oit.duke.edu/comp-print/storage/webfiles/misc/howto_webdav.php and WebFiles: http: //webfiles.duke.edu
GIS students will receive additional storage on servers NS-GIS or ML-GIS.
NOTE: To access servers from off campus with WebDAV use VPN. Run http: //portal.duke.edu with default.
LOANERS
Laptop: http: //www.nicholas.duke.edu/it/laptop-request/
Projector, iPod, Flip Camera, Skype camera, mic/speaker: http: //www.nicholas.duke.edu/it/av/av-request
DDI: http: //dukedigitalinitiative.duke.edu/
MAILING LISTS | self service | manage your subscriptions
Nicholas School lists for important, official information: https: //lists.nicholas.duke.edu/sympa
Duke-wide lists also available: https: //lists.duke.edu/sympa
MULTIMEDIA PROJECT STUDIOS: http: //www.oit.duke.edu/comp-print/labs/mps
Specialized labs for audio, video, print and Web production
NickiPedia: student-created, all-in-one information site on life at the Nicholas School.
PRINT: Network printers use ePrint: http: //oit.duke.edu/comp-print/printing
1. Select printer: ePrint-OIT (Black & White Duplex) or ePrint-NSOE-Color
2. Enter NetID; and 3. Swipe Duke Card at printer
Printers located in LSRC on 1st, 2nd, & 3rd
floors and A152* and rooms 321C, 110, & 06* in Old Chem
(* indicates NSOE color printer available); others listed here: https: //swat.oit.duke.edu/status/
NOTE: Install Nicholas ePrint client to use NSOE Color Printer http: //nicholas.duke.edu/it/printing
QUOTAS
AFS Space: start with 5 GB, but can request more via help@oit.duke.edu.
ePrint B&W: $36/semester; increase $10 at a time, no cost, request https: //dco3.auxserv.duke.edu/eprint/
ePrint Color: $36/semester; additional prints are paid (real money!) via Flex; http: //dukecard.duke.edu/
SOFTWARE: http: //www.oit.duke.edu/comp-print/software
Discounted or free software for download, e.g. McAfee VirusScan/AntiSpyware, MS Office, & ArcGIS.
SECURITY: http: //security.duke.edu
Nicholas IT recommends McAfee VirusScan/AntiSpyware. Send suspicious emails to security@duke.edu.
SISS | Student Information Services & Systems: http: //www.siss.duke.edu/schedule/1180
TRAINING: http: //www.oit.duke.edu/comp-print/training/
Many options available, e.g. LearnIT@Lunch Seminar Series and Lynda.com online training.
Topics include MS Office, Prezi, & Mobile Apps. Stay tuned for Nicholas IT Tech Tuesday series.
TEACHING & LEARNING: Center for Instructional Technology: http: //cit.duke.edu/
Innovative and technological teaching spaces at the Link, http: //link.duke.edu/ (Perkins Library lower level)
Duke Capture: http: //oit.duke.edu/vvw/web_multimedia/multimedia/dukecapture/
WEB PAGES: NEW! Create your own WordPress web site | http: //sites.duke.edu
Other options: http: //www.oit.duke.edu/vvw/web_multimedia/web/webspace.php
·
Copy a file
to public_html folder in your AFS space (P: drive)
·
It will
appear as http://www.duke.edu/~yourNetID
to the WORLD – so be careful what you put here
WEB AND VIDEO
CONFERENCING: http: //oit.duke.edu/vvw/web_multimedia/multimedia
A wealth of choices. Contact IT@nicholas.duke.edu for help connecting!